Licensing questions come up in our support inbox more than almost anything else, and fairly so — it's the kind of thing you should check before depositing anywhere. We operate under an Anjouan gaming license, and this post explains what that actually covers in plain terms.
What a Gaming License Is For
A gaming license exists to confirm that an operator has met a jurisdiction's requirements for running real-money games — things like fund segregation, game fairness standards, and a formal complaints process. It's not a guarantee that you'll win, but it is a baseline that the platform itself is operating within a recognised regulatory framework rather than completely off the books.
Why Anjouan Specifically
Anjouan, part of the Union of Comoros, has become a common licensing jurisdiction for operators serving Southeast Asian markets, including Malaysia. It sets requirements around operational transparency and player fund handling that we've built our platform to meet.
What We Do on Top of the License Itself
Licensing is the floor, not the ceiling. On our end, that means encrypted transactions, account verification steps before large withdrawals, and monitored play patterns that flag unusual account activity. None of that is visible to you day to day, but it's running in the background of every session.
Responsible Gaming Sits Alongside Licensing
We also treat responsible gaming as part of the same trust package — self-set deposit limits and voluntary cool-off periods exist precisely because a license alone doesn't protect anyone from playing beyond their means. Citinow is strictly for players aged 18 and above.
How to Verify Any License Yourself
We'd always encourage checking licensing details directly rather than taking any operator's word for it, ours included. Look for the license badge in the footer of the site, and be wary of any platform that can't point you to specific licensing information when asked directly.
Our Take
We're not going to pretend a license badge is the most exciting thing on our site, but it's arguably the most important. If you're evaluating whether to trust any online casino, not just Citinow, licensing is the first thing worth checking — everything else, from game selection to payout speed, only matters once that foundation is in place.